Communications

1 - Does Not Meet Expectations

• Demonstrates extremely poor verbal and written communication skills.
• Does not show understanding, courtesy or concern when addressing others.
• Keeps key information to self and avoids interaction with others.
• Unable to effectively use listening or questioning techniques.
• Unable to build effective interpersonal business relations.

3 - Meets Expectations

• Presents ideas and information both verbally and in writing in a clear, concise manner.
• Shares the information people need to know to be successful.
• Informs others on a timely basis.
• Consistently shows a great deal of understanding, courtesy, tact, empathy, and concern when addressing others.
• Demonstrates very effective listening, questioning and interpersonal skills.

5 - Significantly Exceeds Expectations

• Is extremely articulate and effective in expressing ideas and information both verbally and in writing.
• Demonstrates stellar listening, questioning and interpersonal skills.
• Consistently shows the highest level of understanding, courtesy, tact, empathy, and concern with all interactions.
• Always informs others of relevant information on a very timely basis.
• Continuously models on-going quality dialogue with all levels in the organization regarding business matters.