Customer Service

1 - Does Not Meet Expectations

• Is not attuned to the importance of serving internal or external customers.
• Is unable to assess customer needs and resolve customer problems.
• Does not work well with customers.

3 - Meets Expectations

• Demonstrates a commitment to working with customers, both external and internal.
• Works with customers to get information, assess needs, and resolve issues and concerns.
• Consistently acts with the customer in mind.
• Establishes good customer relations and can come to workable solutions.
• Demonstrates commitment to providing high-quality services and programs in a timely manner.

5 - Significantly Exceeds Expectations

• Always considers the customer's needs, both external and internal, as a first priority when approaching all work situations.
• Frequently anticipates and resolves customer issues before the customer voices them.
• Excels at working with customers to assess needs, resolve problems, and significantly exceed customer expectations.